ISO:9001

In accordance to our Quality Management System we are dedicated to delivering only high quality products supported by an excellent customer service. We assure compliance with the ISO 9001:2008 in all business processes. Continuous improvement, as an ongoing effort to improve the quality of our products and services, is achieved by strict adherence to the following Company Quality objectives:

Understanding and meeting the wishes and needs of our customers is a tool for assuring a strong position and good reputation in the market. | Compliance with the requirements of standards and regulations in the area of confidentiality and customer data protection. | Improving the quality of communication with our business partners in order to understand their requests and problems better, as well as to make our company accessible. | In addition to the traditional values such as professionalism, innovation, expertise and competence, our employees are encouraged and obligated to continue learning and developing new abilities, as well as to create a pleasant and efficient work ambient. | Quality system is assured with regular internal and external audits.

FAQsFrequently asked questions in category: BlueTooth module & Apps

What do I do if my BT Module keeps disconnecting?

1.) First check if your phone has BT 4.0 or higher, most new phones will be compatible.

2.) Check your socket connection
If the Bluetooth connection does not work with any phone, the issue may be with an incorrect socket connection. The Control Box connector may have been plugged into the Control Set socket and the Control Set connector may have been plugged into the Control Box socket. Please check your wiring connections, if plugged incorrectly, reconnect the wires in their correct sockets on the BT Module.

3.) Incompatible Android version
There is a possibility that the installation of a new Android version on your phone has altered Bluetooth timings, which is now causing connection issues. Switch to another celphone and update the Firmware from the ALPConnect app which will automatically update the BT Module to new firmware if available. If the Bluetooth connection worked prior to the Android update, it should work again with the updated BT Module Firmware. This should fix most connection issues.

If this does not resolve the issue, the new Android version issued by your phone manufacturer has altered Bluetooth timings which will probably be fixed with one of the future Android patches released by your phone manufacturer.

Note: BT Modules with one socket cannot be updated.


Does BT module updating drain the phone battery?

Update transfer should not have an impact on the battery.

You can always go to System-> Battery and see where the battery is being used most, in 90% of cases the battery drain is caused by the screen.

Decreasing battery percentage WHILE connected to a charger usualy means the charger is an older model, not capable of 1A or more for charging.


CAUTION: Smartphone operating temperatures

Keeping your smartphone within it’s operating temperature

All smartphone manufacturers recommend certain acceptable operating and ambient temperatures for use of their devices. These vary from manufacturer to manufacturer.

Some recommendations by Apple for iOS devices:

  • use between 0° and 35° C (32° to 95° F). Lower or higher temperature may change the behaviour of the device.
  • store between -20° and 45° C (-4° to 113° F)
  • avoid leaving in parked cars or in direct sunlight when temperatures exceed given limits

If your iPhone or iPod presents a temperature warning screen turn it off, move it to a cooler place and allow it to cool down.

Smartphone battery behaviour in temperature extremes:

Heat:

  • the more demands set on the smatrphone the more power it will draw from the battery
  • smartphone battery will give off more heat
  • this can overheat the smartphone
  • if this happens frequently it may damage the device or the battery.

Cold:

In all of these instances the functioning of a smartphone is impaired and as such applications will not work properly.

It is best to consult your smartphone brand’s specific recommendations on acceptable operating temperatures of your device to prolong it’s life and maintain its flawless operation.