What do I do if my ALPConnect Module keeps disconnecting?
1.) First check if your phone has BT 4.0 or higher, most new phones will be compatible.
2.) Check your socket connection
If the Bluetooth® connection does not work with any phone, the issue may be with an incorrect socket connection. The Control Box connector may have been plugged into the Control Set socket and the Control Set connector may have been plugged into the Control Box socket. Please check your wiring connections, if plugged incorrectly, reconnect the wires in their correct sockets on the Module.
3.) Incompatible Android version
There is a possibility that the installation of a new Android version on your phone has altered Bluetooth® timings, which is now causing connection issues. Switch to another celphone and update the Firmware from the ALPConnect app which will automatically update the Module to new firmware if available. If the Bluetooth® connection worked prior to the Android update, it should work again with the updated Module Firmware. This should fix most connection issues.
If this does not resolve the issue, the new Android version issued by your phone manufacturer has alterations which will probably be fixed with one of the future Android patches released by your phone manufacturer.
Does updating the ALPConnect Module drain the phone battery?
Update transfer should not have an impact on the battery.
You can always go to System-> Battery and see where the battery is being used most, in 90% of cases the battery drain is caused by the screen.
Decreasing battery percentage WHILE connected to a charger usualy means the charger is an older model, not capable of 1A or more for charging.
CAUTION: Smartphone operating temperatures
Keeping your smartphone within it’s operating temperature
All smartphone manufacturers recommend certain acceptable operating and ambient temperatures for use of their devices. These vary from manufacturer to manufacturer.
Some recommendations by Apple for iOS devices:
- use between 0° and 35° C (32° to 95° F). Lower or higher temperature may change the behaviour of the device.
- store between -20° and 45° C (-4° to 113° F)
- avoid leaving in parked cars or in direct sunlight when temperatures exceed given limits
If your iPhone or iPod presents a temperature warning screen turn it off, move it to a cooler place and allow it to cool down.
Smartphone battery behaviour in temperature extremes:
- the more demands set on the smatrphone the more power it will draw from the battery
- smartphone battery will give off more heat
- this can overheat the smartphone
- if this happens frequently it may damage the device or the battery.
In all of these instances the functioning of a smartphone is impaired and as such applications will not work properly.
It is best to consult your smartphone brand’s specific recommendations on acceptable operating temperatures of your device to prolong it’s life and maintain its flawless operation.