ISO:9001

In accordance to our Quality Management System we are dedicated to delivering only high quality products supported by an excellent customer service. We assure compliance with the ISO 9001:2008 in all business processes. Continuous improvement, as an ongoing effort to improve the quality of our products and services, is achieved by strict adherence to the following Company Quality objectives:

Understanding and meeting the wishes and needs of our customers is a tool for assuring a strong position and good reputation in the market. | Compliance with the requirements of standards and regulations in the area of confidentiality and customer data protection. | Improving the quality of communication with our business partners in order to understand their requests and problems better, as well as to make our company accessible. | In addition to the traditional values such as professionalism, innovation, expertise and competence, our employees are encouraged and obligated to continue learning and developing new abilities, as well as to create a pleasant and efficient work ambient. | Quality system is assured with regular internal and external audits.

FAQFrequently asked questions

What do I do if my BT Module keeps disconnecting?

1.) First check if your phone has BT 4.0 or higher, most new phones will be compatible.

2.) Check your socket connection
If the Bluetooth connection does not work with any phone, the issue may be with an incorrect socket connection. The Control Box connector may have been plugged into the Control Set socket and the Control Set connector may have been plugged into the Control Box socket. Please check your wiring connections, if plugged incorrectly, reconnect the wires in their correct sockets on the BT Module.

3.) Incompatible Android version
There is a possibility that the installation of a new Android version on your phone has altered Bluetooth timings, which is now causing connection issues. Switch to another celphone and update the Firmware from the ALPConnect app which will automatically update the BT Module to new firmware if available. If the Bluetooth connection worked prior to the Android update, it should work again with the updated BT Module Firmware. This should fix most connection issues.

If this does not resolve the issue, the new Android version issued by your phone manufacturer has altered Bluetooth timings which will probably be fixed with one of the future Android patches released by your phone manufacturer.

Note: BT Modules with one socket cannot be updated.

Posted in: BlueTooth module & Apps