ISO:9001

In accordance to our Quality Management System we are dedicated to delivering only high quality products supported by an excellent customer service. We assure compliance with the ISO 9001:2008 in all business processes. Continuous improvement, as an ongoing effort to improve the quality of our products and services, is achieved by strict adherence to the following Company Quality objectives:

Understanding and meeting the wishes and needs of our customers is a tool for assuring a strong position and good reputation in the market. | Compliance with the requirements of standards and regulations in the area of confidentiality and customer data protection. | Improving the quality of communication with our business partners in order to understand their requests and problems better, as well as to make our company accessible. | In addition to the traditional values such as professionalism, innovation, expertise and competence, our employees are encouraged and obligated to continue learning and developing new abilities, as well as to create a pleasant and efficient work ambient. | Quality system is assured with regular internal and external audits.

Privacy Policy

1.    Scope

We thank you for the interest you have shown in our products and services by visiting our website www.alpriority.com. This Privacy Policy outlines the rules we have established with respect to the information we collect, such as when you visit our Website, when you use our products and services, when you contact our Sales and Support or when you subscribe to our newsletter.
This policy has been updated to comply with the new European Universal Data Protection Regulation applicable from May 25, 2018 (GDPR). Your privacy is important and we would like to assure you that we have taken measures to keep your personal information secure with us. Our IT systems are protected by technical and organizational measures against unauthorized access, modification or dissemination of your data, as well as loss or deletion.
Below we inform you about which personal information we collect and for what purpose as well as how these actions can be monitored and how you can exercise your rights.
“Personal Information” is information about you that identifies you, such as your name, address, e-mail address, or phone number, as well as other non-public information that you may provide us with.
“Non-Personal Information” does not permit the identification of individual persons and it is not associated with or linked to your Personal Information.
In accessing our website you accept all the terms and conditions of this Privacy Policy. You also agree that we may revise this Privacy Policy at our discretion and you agree to be bound by these revisions. All updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited to, by posting a revised version of this Privacy Policy or other notice on the Website. We encourage you to review this Privacy Policy often to stay informed of changes that may affect you, as your continued use of the Website and our services signifies your continuing consent to be bound by this Privacy Policy. If you do not agree with the terms and conditions of this Privacy Policy we request that you immediately cease using and accessing the Website as well as the products and services for which you need to provide Personal Information.

2.    Personal Information we collect

The Personal Information we gather from you helps us learn about our visitors and customers. We use this information to provide you with our products and services; to develop new products and services; to expand the features, performance and support of our products and services; and to offer you additional information and/or opportunities.

2.1.     We collect Personal Information that you choose to provide us with through our Website or e-mail in the following ways:

•    If you contact us we will collect your contact details such as your name, e-mail, phone number and other information you provide us with.
•    If you register or purchase products from us, we will collect your contact details such as your name, postal address (for shipping and billing purposes), email address, phone number, your AL product serial numbers and other information you provide us with.
•    If you request customer support services we will collect Personal Information including your name, mailing address, phone number, email address, as well as information about the AL products you own, such as the serial numbers, date of purchase and information related to a support or service issue.
•    We may collect Personal Information for market research purposes to gain a better understanding of our customers, to improve our products and services, and to develop new products and services.

2.2.     Information from your use of our Services

•    If you use our online and mobile phone applications we may collect ALP system information such as location, time, date, IP address, browser used, error logs and alert logs (that we may associate with Personal Information that we have collected from you). This type of information helps us to improve our products and services for both you and for all of our users.

2.3.     Cookies

•    This Website uses Cookies to allow us to collect data on visitors of our Website and users of our service (that we may associate with Personal Information that we have collected from you) and to customise and personalise our Website for viewers. A “Cookie ” is a small text file that is placed on your hard disk by a web server and is used by our Website to identify your computer when you revisit our Website. We use Cookies to store your preferences and other related information. We do not use Cookies to gather other information from your personal computer. You can prevent the storage of your cookies by adjusting the settings of your browser software. We would like to point out, however, that in this case, you may not be able to fully utilize all the functions of our website.

2.4.     Non-Personal Information

•    While on our Website, certain Non-Personal Information may also be collected passively, such as your Internet protocol address, browser type, and operating system. We may use Cookies and data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit as well as the content searched and viewed. This Information is used for measuring traffic on our Website and helps us with website improvements.

3.    How is the information used?

Personal Information will be collected, processed, and used by us for the purposes mentioned in this Privacy Policy.
•    Your Personal Information is used by us in delivery of our products and/or services to you, under the End-User License Agreement, Limited Warranty, if any, or any other terms that may apply. We use your Personal Information to respond to your inquiries and to fulfil your requests. We will not provide your Personal Information to third parties without your permission, except as necessary to process your order, fulfil your request or if compelled by law. These third parties are also obligated to protect your Personal Information in accordance with Data Protection regulations.
•    We also use Personal Information to inform you of our (new) products and/or services, promotions we may offer, or to submit a customer survey and any other marketing activity. We are entitled to contract third parties to perform their direct marketing activities. We may use your Personal Information to conduct market research, to provide more responsive customer service and to improve our Website, products and services.
•    Your Personal and Non-Personal Information is stored in our central database. This central database may be shared with our AL distributors so that we can use this information on a “need to know” basis in accordance with this Privacy Policy.
•    We use the Mailchimp platform for newsletters, managing recipient lists and logging records, and take all necessary data protection measures in accordance with the European General Data Protection Regulation (GDPR) as well as any applicable Croatian Laws and Regulations. You have the right to accept or decline to receive our notifications by posting to the unsubscribe link available at the bottom of each of our newsletters. Mailchimp’s Privacy Policy can be viewed at https://mailchimp.com/legal/privacy/
•    We collect, use and process this data only to the extent necessary to provide you with the relevant service. We do not use or process the data in any other way unless this is permitted in accordance with legal provisions or you have expressly consented to this. You can revoke your consent at any time. To do this, please contact us at the address given below under the heading How to Contact us.

4.    Links to Other Sites

We may provide links to other websites for your convenience and information. If you visit any linked websites they may have their own privacy statements in place, which we recommend you review. We are not responsible for the content of linked websites or for any use of such websites.

5.    Privacy Policy for using YouTube

Our website uses plugins from Google’s YouTube site. The site is operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit one of our YouTube-enabled sites, you will be connected to the YouTube servers. The YouTube server is informed which of our pages you have visited.
When you are logged into your YouTube account, you enable YouTube to map your surfing behaviour directly to your personal profile. You can prevent this by logging out of your YouTube account.
For more information about how to deal with user data, see the YouTube Privacy Policy at https://policies.google.com/privacy

6.    Children’s Privacy

We do not knowingly collect personal information from children under the age of 16 on this website. If we become aware that we have inadvertently received personal information from a visitor under the age of 16 on the site, we will delete the information from our records.

7.    How We Protect Personal Information

We maintain administrative, technical and physical safeguards to protect against anauthorized disclosure, use, alteration or destruction of the personal information you provide us with.

8.    Your rights to information

You’re entitled to receive free information about your stored personal data, its origin, and recipient, the purpose of the data processing and a right to correct, block or delete this data. To this end, as well as to further questions regarding the subject of personal data, you can contact us at any time at the address given below under the heading How to Contact us.

9.    Updates to Our Privacy Policy

This Privacy Policy may be periodically updated to reflect changes in our online information practices. We will post a prominent notice on this web site to notify you of any significant changes to our Privacy Statement. The statement will include information on when it was most recently updated.

10.    How to Contact Us

You are welcome to contact our company at any time if you have any questions relating to the topic of data privacy or if you would like us to update the information we have on you or about your preferences.

Radikal d.o.o.
J.Mise 8
HR-10360 Sesvete
E-mail: info@radikal.hr

This Policy was last updated 23rd May 2018.