In accordance to our Quality Management System we are dedicated to delivering only high quality products supported by an excellent customer service. We assure compliance with the ISO 9001:2008 in all business processes. Continuous improvement, as an ongoing effort to improve the quality of our products and services, is achieved by strict adherence to the following Company Quality objectives:

Understanding and meeting the wishes and needs of our customers is a tool for assuring a strong position and good reputation in the market. | Compliance with the requirements of standards and regulations in the area of confidentiality and customer data protection. | Improving the quality of communication with our business partners in order to understand their requests and problems better, as well as to make our company accessible. | In addition to the traditional values such as professionalism, innovation, expertise and competence, our employees are encouraged and obligated to continue learning and developing new abilities, as well as to create a pleasant and efficient work ambient. | Quality system is assured with regular internal and external audits.

Privacy Policy


Radikal d.o.o. thanks you for the interest you have shown in our products and services by visiting our website This Privacy Policy outlines the rules we have established with respect to the information we collect, such as when you visit our Website, when you use our products and services, when you contact our Support or when you subscribe to our newsletter.

“Personal Information” is information about you, that identifies you, such as your name, address, e-mail address, or phone number, as well as other non-public information that you may provide us with. “ Non-Personal Information” does not permit the identification of individual persons and it is not associated with or linked to your Personal Information. In accessing our website you accept all the terms and conditions of this Privacy Policy. You also agree that we may revise this Privacy Policy at our discretion and you agree to be bound by these revisions. If you do not agree with the terms and conditions of this Privacy Policy we request that you

immediately cease using and accessing the Website as well as the products and services for which you need to provide Personal Information. When you provide us with your Personal Information, you agree that the Information you supply us with shall be true, complete and accurate.

Personal Information we collect

The Personal Information we gather from you helps us learn about our visitors and customers. We use this information to provide you with our products and services; to develop new products and services; to expand the features, performance and support of our products and services; and to offer you additional information and/or opportunities.

We collect Personal Information that you choose to provide us with through our Website or e-mail in the following ways:

  • If you register or purchase products from us, we will collect your contact details such as your name, postal address (for shipping and billing purposes), email address, phone number, your AL product serial numbers and other information you provide us with.
  • If you request customer support services we will collect Personal Information including your name, mailing address, phone number, email address, as well as information about the AL products you own, such as the serial numbers, date of purchase and information related to a support or service issue.
  • We may collect Personal Information for market research purposes to gain a better understanding of our customers, to improve our products and services, and to develop new products and services.


This Website uses Cookies to allow Us to collect data on visitors of our Website and users of our service (that we may associate with Personal Information that we have collected from you) and to customise and personalise our Website for viewers. A “Cookie ” is a small text file that is placed on your hard disk by a web server and is used by our Website to identify your computer when you revisit our Website. We use Cookies to store your preferences and other related information. We do not use Cookies to gather other information from your personal computer. Cookies can be removed by following Internet browser help file directions. If you choose to disable Cookies, some areas of the Website may not work properly.

Non-Personal Information

While on our Website, certain Non-Personal Information may also be collected passively, such as your Internet protocol address, browser type, and operating system. We may use Cookies and data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit as well as the content searched and viewed. This Information is used for measuring traffic on our Website and helps us with website improvements.

How is the information gathered used?

  • Personal Information will be collected, processed, and used by Us for the purposes mentioned in this Privacy Policy.
  • Your Personal Information is used by Us  in delivery of our products  and/or services to you, under the End-User License Agreement, Limited Warranty, if any, or any other terms that may apply. We use your Personal Information to respond to your inquiries and to fulfill your requests. We will not provide your Personal Information to third parties without your permission, except as necessary to process your order, fulfill your request or if compelled by law. These third parties are also obligated to protect your Personal Information in accordance with this policy. We are and will remain responsible for the use of your Personal Information.
  • We also use Personal Information to contact you, by post, via e-mail or phone to inform you of our (new) products and/or services, promotions we may offer,or to submit a customer survey and any other marketing activity. We are entitled to contract third parties to perform its direct marketing activities. We may use your Personal Information to conduct market research, to improve our products and/or services, to provide more responsive customer service and to improve our Website, products and services.
  • Your Personal and Non-Personal Information are stored in our central database. This central database may be shared with our AL distributors so that will can use this information on a “need to know” basis in accordance with this Privacy Policy.

Links to Other Sites

We may provide links to other websites for your convenience and information. If you visit any linked websites they may have their own privacy statements in place, which we recommend you review. We are not responsible for the content of linked websites or for any use of such websites.

Children’s Privacy

We do not knowingly collect personal information from children under the age of 16 on this website. If we become aware that we have inadvertently received personal information from a visitor under the age of 16 on the site, we will delete the information from our records.

How We Protect Personal Information

We maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration or destruction of the personal information you provide on this website.

Updates to Our Privacy Policy

This Privacy Policy may be periodically updated to reflect changes in our online information practices without prior notice. We will post a prominent notice on this web site to notify you of any significant changes to our Privacy Statement. The statement will include information on when it was most recently updated.

How to Contact Us

If you have any questions or comments about this Privacy Statement, or if you would like us to update the information we have on you or about your preferences, please contact us via our Contact Support form.

This Policy was last updated in February 2015.